A Chatbot That Actually Knows Your Business
Generic AI chatbots answer from general internet knowledge — which means they can be wrong about your specific policies, pricing, or products. We build chatbots trained specifically on your documents, FAQs, product catalogs, and internal knowledge base, so every answer is grounded in what's actually true for your business.
What's Included
- Chatbot trained on your documents, policies, and product/service data
- Deployment on website, WhatsApp, or internal team tools
- Regular retraining as your documents and offerings update
- Guardrails to prevent the bot from answering outside its trained knowledge
- Analytics on what customers/employees are actually asking
- Human handoff for anything outside its scope
Key Benefits
- Accurate, not generic. Answers are grounded in your actual documents — not internet-wide assumptions that can be wrong.
- Works for customers or internal teams — external support bot or internal knowledge assistant, same underlying approach.
- Stays current — retraining keeps the bot aligned as your policies and offerings change.
Our Process
- Collect and organize your source documents (policies, FAQs, product data)
- Build and train the chatbot on your specific knowledge base
- Set guardrails for what it should and shouldn't answer
- Test against real questions
- Deploy + schedule regular retraining
FAQs
Can this be used internally, not just for customers?
Yes — many businesses use this as an internal tool so employees can ask HR policy, SOP, or product questions and get instant, accurate answers.
What happens if someone asks something outside its knowledge?
It's configured to say so honestly and hand off to a human, rather than guessing or hallucinating an answer.
How often does it need retraining?
Whenever your source documents change meaningfully — we recommend a quarterly review at minimum.