Instant Answers, Lower Support Costs
Customers expect answers in minutes, not hours. Our AI support bot handles common questions on your website and WhatsApp instantly — order status, FAQs, policies, troubleshooting — and escalates to your human team only when a conversation genuinely needs a person.
What's Included
- Website + WhatsApp AI support bot, trained on your FAQs and policies
- Order/ticket status lookups (with system integration)
- Smart escalation to human agents for complex issues
- Unified inbox — all conversations in one place for your team
- Analytics on common questions and resolution rates
- Continuous learning from resolved conversations
Key Benefits
- Faster resolution, lower cost. Common questions get answered instantly instead of sitting in a queue.
- Your team focuses on real problems — the bot filters out repetitive queries before they reach a human.
- Works around the clock, including nights, weekends, and holidays when your team is offline.
Our Process
- Collect your FAQs, policies, and common support tickets
- Train the bot on your specific business knowledge
- Deploy on website + WhatsApp
- Set escalation rules for complex cases
- Monitor and refine based on real conversations
FAQs
Will customers know they're talking to a bot?
We recommend transparency — most customers are fine with a bot for quick answers as long as escalation to a human is fast and easy when needed.
Can it look up order status or account details?
Yes, if connected to your order/CRM system via API.
How is this different from the WhatsApp lead agent?
The lead agent focuses on capturing and qualifying new leads; this bot focuses on supporting existing customers post-purchase. Many clients run both together.